August 21, 2014 in Daily Bulletin
The Economist looked at a robot serving guests at a hotel in Silicon Valley:
- The robot is called “botlr”, has a bow tie, and can deliver food and other items to guest rooms.
- As they don’t need to be awkwardly tipped, travelers may come to prefer robot bellhops.
- In lieu of a tip Botlr does ask that guests tweet a thank you message.
- The hotel experience in general is increasingly getting rid of humans. Check in and check out can be done online, phones can act as keycards, and concierges can be reached via Twitter.
Read about why the writer thinks that handing out tips to humans might just be worth it after all, what unions think of the robot, and more over here.
Read more of Centives’ coverage of room service here.
Source: The Economist