{"id":14165,"date":"2016-06-09T09:00:16","date_gmt":"2016-06-09T13:00:16","guid":{"rendered":"http:\/\/www.Centives.net\/S\/?p=14165"},"modified":"2016-06-09T10:20:53","modified_gmt":"2016-06-09T14:20:53","slug":"a-hospital-that-guarantees-patient-satisfaction-or-your-money-back","status":"publish","type":"post","link":"http:\/\/www.Centives.net\/S\/2016\/a-hospital-that-guarantees-patient-satisfaction-or-your-money-back\/","title":{"rendered":"A Hospital That Guarantees Patient Satisfaction \u2013 Or Your Money Back!"},"content":{"rendered":"<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"http:\/\/www.Centives.net\/S\/wp-content\/uploads\/2016\/06\/060916_1417_AHospitalTh1.jpg\" alt=\"\" width=\"640\" height=\"427\" \/><\/p>\n<p>Lena H. Sun wrote about an incredible program that has met with a fair amount of success at the Geisinger Health System in Pennsylvania:<\/p>\n<ul>\n<li>The hospital system will give patients a refund if they&#8217;re unhappy with the care they received.<\/li>\n<li>This can include anything from having to spend too much time in waiting rooms, to hospital food being subpar.<\/li>\n<li>This has driven a substantial improvement in patient satisfaction.<\/li>\n<li>Only co-payments and deductibles are eligible for reimbursement. Over a six-month period $80,000 was refunded.<\/li>\n<li>Which sounds like a lot, but you&#8217;d have to pay a health care consultant a lot more to improve patient satisfaction.<\/li>\n<li>All of this can be done through an easy to use app which cuts down paperwork.<\/li>\n<li>Hospital workers have also been empowered with freebies like dinner vouchers, parking passes, and certificates for the hospital gift shop for any on the spot grievances.<\/li>\n<li>The backers of the program point out that the system gives them real-time feedback on what customer pain points are, and the areas where funding should be focused.<\/li>\n<li>The creators of the program has a history of innovative medical thinking. They previously launched an initiative which offered patients a 90-day warranty on their surgeries.<\/li>\n<li>While the program was initially dismissed by others in the industry as unrealistic, other hospitals are now considering similar programs of their own.<\/li>\n<\/ul>\n<p>The details and history of the program are outstanding. You should read about it <a href=\"https:\/\/www.washingtonpost.com\/national\/health-science\/2016\/04\/14\/207cb934-fd95-11e5-886f-a037dba38301_story.html\">here<\/a>.<\/p>\n<p>Source: <a href=\"https:\/\/www.washingtonpost.com\/national\/health-science\/2016\/04\/14\/207cb934-fd95-11e5-886f-a037dba38301_story.html\">The Washington Post<\/a><\/p>\n<p>Via: <a href=\"http:\/\/marginalrevolution.com\/\">Marginal Revolution<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lena H. Sun wrote about an incredible program that has met with a fair amount of success at the Geisinger Health System in Pennsylvania: The hospital system will give patients a refund if they&#8217;re unhappy with the care they received. This can include anything from having to spend too much time in waiting rooms, to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":14164,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-14165","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-bulletin"],"jetpack_featured_media_url":"http:\/\/www.Centives.net\/S\/wp-content\/uploads\/2016\/06\/060916_1417_AHospitalTh1.jpg","_links":{"self":[{"href":"http:\/\/www.Centives.net\/S\/wp-json\/wp\/v2\/posts\/14165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.Centives.net\/S\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.Centives.net\/S\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.Centives.net\/S\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.Centives.net\/S\/wp-json\/wp\/v2\/comments?post=14165"}],"version-history":[{"count":3,"href":"http:\/\/www.Centives.net\/S\/wp-json\/wp\/v2\/posts\/14165\/revisions"}],"predecessor-version":[{"id":14168,"href":"http:\/\/www.Centives.net\/S\/wp-json\/wp\/v2\/posts\/14165\/revisions\/14168"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.Centives.net\/S\/wp-json\/wp\/v2\/media\/14164"}],"wp:attachment":[{"href":"http:\/\/www.Centives.net\/S\/wp-json\/wp\/v2\/media?parent=14165"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.Centives.net\/S\/wp-json\/wp\/v2\/categories?post=14165"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.Centives.net\/S\/wp-json\/wp\/v2\/tags?post=14165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}